Develop and maintain stakeholder relationships
This unit of competency, SISXMGT001 Develop and maintain stakeholder relationships, describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of services.
This unit applies to managers or program coordinators who work with some autonomy. Work is performed according to relevant legislation and organisational policies and procedures.
The elements and performance criteria include:
1. Identify the role and function of key stakeholders.
1.1 Identify key stakeholders and personnel that impact on the organisation and its service delivery.
1.2 Access and analyse information on the roles and functions of key stakeholders.
1.3 Determine the decision making processes within key stakeholder organisations and their impact on the organisation.
1.4 Research types of information and resources available from key stakeholder personnel.
2. Develop and implement strategies to promote effective stakeholder relationships.
2.1 Consult with stakeholders to establish their needs.
2.2 Plan activities to facilitate effective rapport with stakeholders.
2.3 Adopt communication techniques and methods appropriate to the needs of stakeholders.
2.4 Identify and respond to factors that may negatively impact stakeholder communication
2.5 Develop strategies to maintain working relationships with stakeholders.
3. Evaluate stakeholder relationships.
3.1 Seek feedback from stakeholders on communication and engagement activities.
3.2 Assess organisational strategies in developing effective working relationships with stakeholders.
3.3 Modify strategies in consultation with key organisational and stakeholder personnel.
Purchase the materials:
- Assessor Guide / Benchmarks (33 pages);
- Assessment Matrix;
- Learner’s Assessment Workbook (23 pages);
- Learner’s Resource (19 pages); and,
- Powerpoint Slides (41)